Hello, Pin-Up Casino customer support is available 24 hours a day, seven days a week. If you have any questions or problems, you can ask the support team for help and get prompt advice. We are improving our support services every day and do everything to make our players have only positive emotions and experiences when playing at online casinos.
- We will address any questions you may have as soon as possible.
- Support via email
- Chat on the website
- Frequently asked questions on the website
- Tips for contacting customer service
Support via email
The best and most versatile way to contact Pin-Up Casino support is via email. Support@pin-up.casino is available 24/7 for players. Customer support is conducted in English, but if you do not speak English, you can use an online translator. You will be understood and helped.
You can contact support by email about what issues you are having.
- Account verification.
- Error detection.
- Errors in bonus calculations.
- Problems with deposits and withdrawals.
- Complaints and suggestions.
- Suspicions of fraud by other players.
Support handles requests on a first-come, first-served basis and answers players as quickly as possible. Usually, the waiting time for a reply is no more than a day, but on busy days this time may increase in case of extremely complex problems.
You can also email us to ask any other questions you may have.
Hotline (phone support)
If your problem needs to be solved urgently, use the fastest way of communication — the hotline. The online casino support team answers international numbers. +35722008792.
Communication is also in English, so support via telephone is not suitable for everyone.
Also, please, note that calls on phone lines are not free. It is charged according to your operator’s rates.
This is a faster option than contacting by email.
Chat on the Pin Up casino website
Another quick way to get in touch is online support via live chat on the website. To write to a Pin Up Casino employee via live chat, do the following.
Open the official casino website. Go to the main page in your mobile or regular browser.
Open the chat window. There is a button at the bottom right of the page to open the chat.
Ask a question. Specify your name and write down a message describing the question.
Often, operators will join the conversation within a few minutes, but sometimes it takes longer to reach you.
Wait a few minutes until one of our customer support managers answers you.
Frequently asked questions on the website
Before you write to customer support, you can search for the information you need in the help section of the official website. You can find the link at the bottom of the page. There are answers to dozens of frequently asked questions under four categories of topics.
- Opening a gaming account.
- Account information.
- Deposits and withdrawals.
- Sports betting.
Read the answer, and if you don’t find the information you need, contact support using one of the methods listed above.
Sometimes you can find the answer in our «Frequently Asked Questions» section.
Tips for contacting customer service
To avoid problems and delays in processing your application, follow some basic guidelines.
Don’t be rude to the online casino staff. You may be blocked for being rude, impolite and insulting.
Explain the problem in as much detail as possible. If necessary, attach a screenshot of the error, indicating when the crisis occurred and other information.
Communicate in a thread. Don’t create a bunch of emails. Respond to messages only in the lines that are created.
Use your email address. If you send an email, use the email address you provided when you registered for your account.
You won’t significantly affect the speed of getting a response, but you can make the support team’s job easier.